Shipping & Delivery
We take pride in offering fast shipping options to cater to your needs. For orders amounting to C$300.00 or more (**excluding promos/discounts and tax), we provide FREE shipping. Additionally, you have the option to select Canada Post Regular or Priority for a faster delivery.
Orders that are placed and paid before 2 pm EST are typically shipped out on the same business day. However, for orders placed and paid after 2 pm EST, as well as those made on weekends and holidays, they will be shipped out on the following business day.
Rest assured, we strive to process and ship your orders promptly to ensure a smooth and efficient delivery experience.
Privacy & Security
When you place an order online, we prioritize your security by employing 256 Bit SSL (Secure Socket Layer) encryption technology on our secure server. Safeguarding your privacy is of utmost importance to us, and we strictly adhere to all federal and provincial privacy laws to ensure that your information remains completely secure and confidential.
Rest assured that we will not disclose your personal or order information to any third parties, and we will solely utilize your information to fulfill your order(s). Your trust is valued, and we are committed to maintaining the confidentiality and protection of your data throughout the entire ordering process.
Returns & Replacements
We adhere to strict quality control standards, and due to the delicate nature of our products, we are unable to accept returns. However, if your order arrives with missing, incorrect, or damaged items, please reach out to support@biosynergen.com for prompt assistance. Our dedicated customer support representatives are committed to ensuring your complete satisfaction with our product quality, customer support, and delivery.
If you need to cancel your order, please make the request via email before the order shipment has been dispatched. Once the order has shipped, cancellation requests cannot be accommodated. For any questions or concerns regarding your order, please don't hesitate to contact us at support@biosynergen.com. We will make every effort to address your inquiries promptly and to your satisfaction. Thank you for your understanding and support.
Ordering
You have the convenience of ordering from Biosynergen™ at any time, as our secure website is available 24 hours a day, 7 days a week. Once you submit your order, and it is approved with payment received, we will promptly fulfill your order, ensuring proper packaging. For shipping, we rely on reputable delivery service like Canada Post. Rest assured, we will keep you informed by contacting you with shipping details once your order has been dispatched.
Payment, Pricing & Promotions
At Biosynergen™, we accept payments through Interac eTransfer for your convenience. We provide two pricing options - individual pricing and wholesale bulk pricing. For quantity discounts, please reach out to us at support@biosynergen.com, and we will be happy to provide you with more information.
Follow these 2 simple steps to pay using Interac eTransfer:
- Send the amount for your order to info@biosynergen.com. The Interac transfer will be automatically deposited in our account as the auto-deposit feature is activated.
- Please indicate the order number in the transfer’s note/message
Viewing Orders
At the checkout process, you will be presented with two options: to register or to check out as a guest. While we encourage you to register, please know that it is entirely optional. Registering won't take any additional time, and it offers several benefits. By creating an account, you can easily check your order status, update your account information, and access your past orders by logging in to our website. It also expedites the checkout process for future orders.
However, if you prefer not to create an account during checkout and later have questions regarding your order's status, please feel free to email us. You also have the option to proceed with checking out as a Guest. We aim to provide you with a seamless and convenient shopping experience, regardless of your chosen option.
Satisfaction Guaranteed
At Biosynergen™, our utmost priority is to provide exceptional quality and service to our valued customers. Your satisfaction is our goal, and we are dedicated to serving you in the best possible way. If you have any questions or encounter any issues with our service, please do not hesitate to reach out to us. We encourage you to let us know about any problems or concerns you may have, and rest assured that we respond to ALL questions and inquiries promptly. Your feedback is valuable to us, and we are here to ensure your experience with us is nothing short of excellent.
